Privacy policy · Makan Property

1. Data we collect

• Account data: name, email, phone number and password (stored hashed), language and profile settings.
• Listings and profiles: property details, photos, 3D scans, locations, agency and company information, team members and social links you add.
• Messages: inquiries, viewing and quote requests (name, contact details, message) and reviews.
• Verification: for companies, CR number, expiry date and the CR document. For identity checks (KYC), the ID document, selfie and liveness check are processed by our verification provider; we store the result (approved or not) and the provider's decision record.
• Property management: if you use the owner or tenant tools, leases, tenants, rent payments, expenses and notes you enter.
• AI assistant: the messages you type and the page you are on, to answer you.
• Usage data: pages viewed, device and browser, IP address and approximate location derived from it, and cookies (see section 5).

2. Why we use it

• To run your account and publish your listings and profiles (performing our agreement with you).
• To deliver your inquiries to the right owner, agency or company, and to send you notifications and reminders you asked for.
• To verify identities and businesses and prevent fraud and rental scams (legitimate interest and, for KYC, your consent).
• To improve Makan, measure traffic and keep the platform secure.
• To meet legal obligations and respond to lawful requests from Omani authorities.

3. Who we share it with

We do not sell personal data. We share it only as needed to run Makan:

• Other users: your public profile and listings are visible to everyone; inquiries go to the owner, agency or company you contact.
• Didit (identity verification), when you start a KYC check.
• Anthropic (AI model behind the assistant), which processes chat messages to generate answers.
• Cloudflare (storage for photos, documents and 3D files) and our server hosting provider.
• Email delivery provider, to send account emails and notifications.
• Google Analytics (visitor statistics), ipinfo (approximate location from IP), MapTiler (maps) and Foursquare / OpenStreetMap (nearby places).
• Authorities, when required by Omani law.

4. Transfers outside Oman

Some of these providers process data outside Oman. We use them only for the purposes above, share the minimum needed, and rely on their security and data-protection commitments.

5. Cookies

We use essential cookies to keep you signed in and remember your language, and analytics cookies (Google Analytics) to understand how Makan is used. You can block or delete cookies in your browser; essential features may stop working without them.

6. How long we keep it

We keep account data while your account is active, and delete or anonymise it within a reasonable time after you close it, except where we must keep records for legal, tax, fraud-prevention or dispute reasons. Verification results are kept as an audit record of how a badge was granted.

7. Your rights

To use any of these rights, email info@ofoq.om from the email on your account. We will reply within the time set by law.

• Access the personal data we hold about you and get a copy.
• Correct inaccurate data (most of it you can edit yourself in your profile).
• Ask us to delete your data or close your account.
• Withdraw consent (for example to marketing emails) at any time.
• Object to processing, and complain to the competent authority in Oman if you think your data was mishandled.

8. Security

We use encrypted connections (HTTPS), hashed passwords, access controls, private storage for documents such as CR files, and signed, time-limited links for files. No system is perfectly secure; if a breach affects your data, we will notify you and the authorities as the law requires.

9. Children and changes

Makan is not intended for children under 18. We may update this policy; the date at the top shows the latest version. Questions: contact us.